In many cases, lockups can be caused by outdated drivers or BIOS settings. To run System File Checker, click Start.įor Windows XP click Run. and then type sfc /scannow in the box provided and press Enter.įor Windows Vista and Windows 7, type sfc /scannow in the Start Search box in the Start menu and press Enter.įor Windows 8, type "maintenance" at the Start Screen, then select Perform recommended maintenance tasks automatically. No action is needed.Īlso, use the System File Checker to verify the system files and folders on your computer. Windows 10 has built-in system maintenance and performance tasks. Select your operating system below to learn more about the performance and maintenance of your computer. Search Microsoft | Search Google | Search Bingįor general information on types of error codes, refer to CyberPowerPC Knowledge Base article, " Error Codes on CyberPowerPC Systems".īe sure to regularly run maintenance tasks on your computer to keep it at peak performance. The quickest way to find info on this is to use the search engine of your choice to look for your specific issue as Microsoft have detailed info for each :
Windows may display an error code associated with the lockup or error. If you are unable to identify the issue by reverting recent changes or unplugging external devices, you can troubleshoot using the steps listed below. If the mouse or keyboard is causing the lockup, refer to CyberPowerPC Knowledge Base article, " Keyboard not working correctly" or " Mouse not working correctly". Then plug wall power back into the computer and attempt to restart. Once this is completed, unplug the computer from the wall, remove the laptop battery (if applicable) and hold the power button down for approximately 15 seconds. The only devices you should leave attached to your computer are your monitor, mouse, and keyboard if the computer is a desktop. Small Media cradles (iPod, PDA, MP3 player, etc.).Try unplugging all devices from your computer, including: Note: If the issue recently started, please note any recent hardware or software changes before beginning troubleshooting, as reversing those recent changes may quickly identify the issue.Ī piece of hardware may be causing the lockup. For system lockups, there are steps you can take to attempt to discover the root cause. If your computer suddenly stops responding while in Windows, you may be experiencing a system lockup issue. Factory Restore or Reinstall Microsoft Windows.Uninstall, Reinstall and Update Software.
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